These General Terms and Conditions of Sale govern orders placed on MODEACC, a fashion marketplace operated by SAIIDI, a sole trader registered under SIRET 924 495 914 00013. Placing an order implies full acceptance of these terms.
MODEACC is operated by SAIIDI, sole trader (SIRET 924 495 914 00013), based at 10 rue Charles Lauth, 75018 Paris, France. Contact: contact@modeacc.com.
MODEACC is a fashion marketplace connecting customers with independent shops offering clothing, shoes, accessories and beauty; MODEACC also sells its own items. Each product is sold by the shop shown on its page, or by MODEACC; MODEACC handles payment, order tracking and customer support.
Products are offered subject to each vendor's available stock. Photographs are provided by vendors and have no contractual value. All prices are displayed in Moroccan dirhams (DH), all taxes included.
An order is confirmed after online payment by bank card. Payment is securely processed by our provider Stripe; MODEACC never stores any card data. The order is final only once payment is confirmed.
Orders are delivered anywhere in Morocco. The estimated lead time (preparation and transport) is shown on each product page; it varies with the item, the shop and the delivery city. Shipping fees are shown before payment and waived above a minimum order amount. Orders can be tracked at any time from My account or the Track my order page.
A shop can present its items live on TikTok or Instagram and announce a code for each piece. The customer enters that code in the shop's “Live” banner, on the website or in the app, to open the piece. During the live, a presented piece may be reserved for people who entered its code; the applicable price is the one shown when the order is placed. An order placed during a live is an ordinary order: same payment, delivery, withdrawal and return terms. The live is broadcast under the shop's sole responsibility; only the product page and the order placed on MODEACC are binding.
Coupons published by MODEACC or by a shop are collected with the “Get” button on a product page or shop page, within their quantity, dates and audience (everyone, the shop's followers or new customers). A shop coupon only applies to that shop's items; a MODEACC coupon applies to the whole cart. Any minimum spend is shown on the coupon. At checkout the best coupon collected applies automatically; only one benefit (coupon or promo code) is granted per order. A coupon has no cash value, cannot be exchanged or refunded, and may be withdrawn in case of abuse. If an item is returned, the refund covers the amount actually paid.
By law, the customer has 7 days from receipt of their order to return an item, with no reason required. The item must be returned in its original condition: unworn, unwashed, with tags and original packaging. Return shipping is at the customer's expense, except in case of our error. The refund is issued after receipt and inspection of the item, according to the payment method used. When a return is accepted, a 28 DH return fee is deducted from the refund, unless the item does not match its description or photos.
The withdrawal period at MODEACC is 7 days from receipt of the order (law 31-08 provides 7 days for distance selling). The customer exercises it from My account → My orders, with the “Withdraw from the contract here” button, then “Confirm withdrawal”; a dated acknowledgement of receipt is sent by e-mail. An item already shipped follows the return procedure above; for an item not yet shipped, its cancellation is requested and the refund follows, using the payment method used.
Only logged-in customers can post a review. A review must be about the item, stay courteous and contain no personal information and no unlawful, offensive or promotional content. Reviews are moderated by MODEACC: anyone can report a review with the "Report this review" button; a review reported by several people is hidden pending review, then restored or deleted. MODEACC may also hide or delete any review that breaks these rules.
Products sold on MODEACC are supplied by independent vendors, who are solely responsible for their compliance and quality. MODEACC cannot be held liable for damages resulting from improper use of products, internet network failures, or events of force majeure.
These Terms are governed by French law. In the event of a dispute, the customer is invited to first contact MODEACC at contact@modeacc.com to seek an amicable solution. Failing that, the courts of Melun (Seine-et-Marne) shall have exclusive jurisdiction.
See also our legal notice and our privacy policy.
